At NN Group, I contribute to the development and international scalability of an enterprise Customer Communication Management platform using OpenText Exstream. I developed the financial business case for international expansion and redesigned the team’s end-to-end intake process using BPMN.
My work connects business needs, technology, processes and customer experience, including support for NN Spain’s onboarding and European Accessibility Act compliance. Before NN Group, I worked across brand and digital marketing at Being, CBRE, Loetje Group and Fletcher Hotels; my MSc in Business Process Management & IT helps me bring business and technology perspectives together.
