Agustin Gallegos
@agustingallegos
I lead IAM automation teams building cloud-native tools that cut manual effort and reduce incidents.
PortugalWhat I'm looking for
At Richemont, I lead a two-developer IAM engineering team delivering automation tools for 40 stakeholders across six business units. I built PowerShell tooling and led development of a self-service portal used by 15 users.
I've automated lifecycle and maintenance management for 4,000+ Azure AD enterprise applications, reducing manual effort by 70%. My self-service solutions helped L3 support resolve tasks 30% faster and reduced internal incidents by 20%, approximately 150 fewer tickets each month.
Previously, I spent 10 years at Microsoft resolving complex Windows 365, Outlook, Intune, Exchange Online, and security escalations. I’ve mentored 30 new hires, led teams of up to 14 engineers, and publish PowerShell tools including IBTool and EWSGui, with 20K downloads.
Experience
Work history, roles, and key accomplishments
Development and Engineering IAM Team Lead
Mar 2023 - Present (3 years 6 months)
Lead a team of 2 developers building automation tools for IAM, supporting 40 stakeholders across 6 business units. Automated lifecycle management of 4000+ enterprise applications, cutting manual effort by 70% and reducing incidents by 20%.
Provided advanced technical support for Windows 365, Outlook, and Microsoft Intune, and previously Exchange Online and Security & Compliance Center. Mentored 30 new hires and resolved an average of 20 complex escalations per month with 95% CSAT.
Supported Premier and Professional customers on Exchange Server and BPOS. Led a team of 14 engineers, responsible for new-hire ramp-up, training delivery, and business KPIs.
Education
Degrees, certifications, and relevant coursework
ORT Technical Institute
Associate Degree, Systems Analysis
Earned an Associate Degree in Systems Analysis from ORT Technical Institute in Argentina in 2016.
ORT Technical Institute
Course, Android Development
Completed a course in Android Development at ORT Technical Institute in Argentina.
Microsoft
Microsoft Certified Professional
Grade: 5
Activities and societies: IT worker
Certified as a Microsoft Certified Professional: https://learn.microsoft.com/en-us/users/agustingallegos-5751/transcript/dlonwurz15z66q1
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Portfolio
github.com/DrummerVikingSalary expectations
Job categories
Skills
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