Bernard OHagan

Directed daily operations and service delivery across an 8-site Chicago and Boston portfolio, bridging executive leadership, clients, and on-site teams. Spearheaded the end-to-end launch of 3 corporate fitness sites, including SOP development, vendor onboarding, and KPI baseline creation.

Spearheaded member experience initiatives across regional corporate wellness centers enhancing community engagement by 15%-100% (location dependent). Directed daily operations for flagship commercial fitness facility alongside 2 secondary properties, including full operational and P&L oversight across the portfolio.

Owned full operations for a 5,000 sq. ft. client site, managing vendor contracts, client relationships, and payroll against budget forecasts. Successfully pivoted wellness operations to a virtual delivery model during a 3-month facility closure, preserving 100% client retention and sustaining contracts across 8 corporate partners year-over-year.

Managed and scheduled a 44-person service delivery team (8 Fitness Coaches, 36 Group Exercise Instructors) supporting a high-volume client base. Designed an advanced member onboarding program that successfully drove a $100,000 year-over-year increase in personal training revenue.

Managed daily site-level health and wellness operations, ensuring strict alignment with Exos service delivery standards and customer satisfaction targets. Provided timely and constructive feedback to staff members to support operational efficiency, remove execution obstacles, and optimize program delivery.

Created focused fitness and wellness programs based on biometric metrics provided by Equifit testing and clients' personal goals. Customized advanced plans centered on movement, nutrition, and regeneration while consistently exceeding personal sales and service hour targets.

Designed and implemented unique strength training and health programs for individuals across all experience levels, including professional athletes. Managed personal revenue generation towards a strict budget, consistently performing at or above expectations by generating $9k–$12k/month in sales revenue.

Designed and implemented targeted strength and conditioning programs for Major League Baseball players during spring training, regular season, and post-season. Coordinated and directed team lifts and conditioning protocols both at home and on the road.

Bachelor of Science in Exercise Science / Kinesiology from the University of Rhode Island.