Justin Shumway
@justinshumway
Operations leader building multi-site clinic launches and translating strategy into day-to-day execution.
United StatesWhat I'm looking for
I’m a strategic operations leader focused on rapid-scale clinic launches and multi-site management. I bridge high-level strategy with boots-on-the-ground execution to build operational infrastructure from zero to open for business while protecting clinical excellence.
I’ve orchestrated the end-to-end launch of 10 new clinical locations within a 24-month period, meeting regulatory and timeline targets. I also developed a New Site Playbook to standardize faster clinic launches and create repeatable operational momentum.
In my current role, I lead new clinic launch efforts by managing vendor relations, facility logistics, and cross-functional team coordination, and I manage daily operations across existing sites. Previously, I managed facility operations and staff performance in a high-intensity environment, driving member retention through service excellence and disciplined environment management while leading high-energy group fitness classes.
Experience
Work history, roles, and key accomplishments
Clinic Operations Lead
Blackbird Health
Jun 2024 - Present (2 years 4 months)
Lead new clinic launch efforts, including vendor relations, facility logistics, and cross-functional coordination. Manage daily operations across existing sites and drive continuous improvement to enhance service delivery and operational efficiency.
Manage facility operations and staff performance in a high-intensity fitness environment. Support member retention through service excellence and disciplined environment management.
Lead high-energy group fitness classes while providing corrections and challenges based on member needs. Focus on maintaining a supportive, high-intensity coached experience.
Provide coaching during high-energy group fitness classes, including corrections and challenges aligned to member needs. Contribute to member experience and retention through consistent service.
Education
Degrees, certifications, and relevant coursework
East Stroudsburg University
Bachelor of Economics & Business Management, Economics & Business Management
Bachelor of Economics & Business Management at East Stroudsburg University.
Availability
Location
United StatesAuthorized to work in
Job categories
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