Open to opportunities

Bernadine Swaby

@bernadineswaby

Message

Detail-oriented professional with expertise in customer service and accounting.

Jamaica

Message

What I'm looking for

I am looking for a dynamic role that allows me to leverage my diverse skill set to enhance operational excellence and customer satisfaction.

I am a detail-oriented and highly organized professional with over 4 years of experience in customer service, accounting data entry, and appointment setting. My proven track record includes delivering exceptional client support, maintaining accurate financial records, and ensuring efficient scheduling operations. I thrive in managing high-volume tasks while maintaining accuracy and attention to detail.

Currently, I work as an Accounting Clerk and Customer Service Representative at APMDcouCentre, where I maintain organized filing systems and input financial transactions into accounting software. My educational background includes a BSc in Marketing with a major in Digital Marketing and Advertising Management from the University of the Commonwealth Caribbean. I am adept at communicating effectively with clients and colleagues, ensuring smooth business operations and contributing to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Accounting Clerk

Current

APMDcouCentre

Jan 2023 - Present (2 years 5 months)

Detail-oriented accounting clerk responsible for maintaining organized filing systems, inputting financial transactions, and demonstrating product knowledge to clients. Proven ability to manage high-volume tasks while ensuring accuracy and attention to detail.

Data Entry Customer Service Attention To Detail Time Management

Appointment Setter

Calltastic

Jan 2023 - Jan 2024 (1 year)

Responsible for coordinating and scheduling appointments, managing calendars, and maintaining accurate records of appointments and cancellations. Provided excellent customer service and addressed scheduling inquiries.

Scheduling Calendar Management Customer Service Time Management

Sales Representative

SutherlandGlobal

Jan 2018 - Feb 2020 (2 years 1 month)

Focused on lead generation and customer relationship management. Identified new sales opportunities through prospecting, conducted sales presentations, and maintained client relationships to ensure satisfaction and repeat business.

Lead Generation Customer Relationship Management Sales Presentations Problem Solving Conflict Resolution CRM Software

Education

Degrees, certifications, and relevant coursework

University of the Commonwealth Caribbean

Bachelor of Science, Marketing

2022 - 2023

Pursued a BSc in Marketing with a major in Digital Marketing and Advertising Management. Developed skills in marketing strategies, digital advertising, and consumer behavior.