Open to opportunities

Shanise Stewart

@shanisestewart

Message

I turn customer conversations into qualified appointments, sales opportunities, and accurate account support.

Jamaica

Message

What I'm looking for

I'm looking for a customer service, sales support, appointment-setting, or administrative role where I can build client relationships, generate qualified opportunities, maintain accurate records, and contribute to operational goals.

I've scheduled and qualified appointments for Achieve Test Prep, connecting prospects with sales teams while tracking application progress, following up on documentation, and maintaining accurate communication records.

Across Ibex BPO, Sutherland Global Services, and Startek, I've handled outbound outreach, high-volume customer inquiries, billing, payments, account updates, technical support, cross-selling, and upselling. I focus on clear, empathetic communication and consistent follow-up that turns customer interactions into business opportunities.

I've also supported operations through high-volume data entry, accounts receivable, QuickBooks invoicing, tax preparation, inventory reconciliation, cash-flow monitoring, staff scheduling, and payroll documentation.

Experience

Work history, roles, and key accomplishments

Appointment Setter and Business Expansion Specialist

Achieve Test Prep

Jan 2024 - Mar 2026 (2 years 2 months)

Scheduled appointments between qualified prospects and sales team, confirmed appointments, and qualified leads based on company guidelines. Tracked application progress, supported reporting, and maintained accurate records of communications.

Appointment Setting Lead Qualification CRM Management Data Entry Administrative Support Customer Support

Education

Degrees, certifications, and relevant coursework

University of the West Indies Open Campus

Certificate in Supervisory Management, Supervisory Management

Completed a Certificate in Supervisory Management, developing skills for higher-level business studies and workplace entry-level competences, including communication, motivation, discipline, negotiation, conflict management, team building, and leadership.

Edwin Allen High School

Associate Degree, General Studies

2006 - 2013

Pursued an Associate Degree, completing CAPE subjects including Biology, Chemistry, Environmental Science, Caribbean Studies, and Communication Studies.