Berkay Mozakoğlu

Managed end-to-end client relations and overall well-being to maximize long-term retention and partnership satisfaction. Acted as the central liaison between corporate entities and individual clients, coordinating cross-border communications to ensure seamless onboarding and operational success.

Maximized customer retention and brand loyalty by delivering premium, personalized experiences to high-value corporate and VIP clients. Proactively de-escalated and resolved time-sensitive operational issues in high-pressure environments, ensuring exceptional customer satisfaction and strict regulatory compliance.

Delivered dynamic customer service to a diverse, cross-cultural customer base in a fast-paced, time-sensitive environment. Managed real-time customer needs and processed high-volume transactions while maintaining high standards of customer satisfaction and operational efficiency.

Managed corporate social media accounts and digital content for the weekly humor magazine Penguen and the monthly children's publication Süper Penguen. Coordinated on-site stand operations, book sales, and archiving systems during major book fairs and publishing events.

Bachelor's Degree in International Relations from Anadolu University, Faculty of Economics.

Associate Degree in Radio Television Technologies from Istanbul University, Technical Sciences Vocational School.