Mike Jensen

Making outbound cold calls to identify new customers and generate sales. Answering incoming calls and assisting customers with product inquiries.

Handled prior authorizations for SAO, LAO, capsules, tablets, creams, and ointments for New York Medicaid.

Performed data entry, rebilling for medication taken from Nexsys, and data entry of new prescriptions for skilled nursing homes.

Performed data entry, filled prescriptions, changed N.D.C., called providers for clarifications, and took prescriptions over the phone. Administered immunizations including Tdap, Shingrix, flu, and COVID-19. Managed inventory and immunization room supplies.

Performed data entry of prescriptions for specialty drugs from home.

Refilled Pyxis machines, operated the carousel, pulled narcotics for each floor, prepared and compounded sterile products, maintained the cleanroom per USP 797, and managed inventory and documentation.

Filled prescriptions, answered billing questions, called and faxed providers for diagnosis information, and worked on third-party issues. Administered immunizations including flu, Tdap, and Shingrix.

Optimized delivery routes in the Treasure Valley, delivered medications to assisted living facilities, mental health hospitals, clinics, and individuals. Filled prescriptions, verified N.D.C., dosage, and quantity, and billed insurance for medication approval.

Built rapport with customers, understood the nature of their calls, found and removed restrictions, verified transactions, filed fraud reports, handled balance transfers, and took payments over the phone.

Helped individuals apply and enroll in health insurance plans offered on Healthcare.gov over the phone. Maintained HIPAA regulations and personal health information.

Pursuing a Bachelor of Applied Science in Applied Health online.

Earned an Associate of Arts in Liberal Arts & Sciences.

Completed high school equivalent with a focus on Pharmacy Technology.