At Concentrix, I handle billing and product upselling by phone, averaging 40 to 45 calls per day.
Previously, at Sutherland Global Services, I handled billing, product upselling, and technical customer concerns through phone, chat, and email.
I handled 35 to 40 contacts per day at Sutherland Global Services and escalated tickets to tier 3 when technical issues fell outside tier 2 support.
I have a Bachelor of Science in Information System from CITY COLLEGE OF ANGELES. I have knowledge of HTML, CSS, and JavaScript, and basic knowledge of Microsoft Word, Excel, and PowerPoint.
