At CONCENTRIX, I assisted healthcare providers with patient insurance eligibility and benefits, claims status, payment information, and referral initiation. I handled sensitive information with knowledge of PHI and HIPAA requirements.
At IQORPHILIPPINES, I assisted retail customers with order tracking, refunds, returns, and product information, resolving complaints in line with company policies and procedures.
At STARTEKPHILIPPINES, I assisted customers with mobile and internet service issues, basic troubleshooting, and questions about plans, pricing, billing, and promotions.
