Jane Mugure

I’m a Customer Experience and Operations Support Specialist with hands-on experience coordinating administrative workflows in fully remote environments. I manage customer inquiries, scheduling, and day-to-day operations while keeping records accurate and up to date.

I’m skilled at CRM management (HubSpot), email and inbox management, reporting, and workflow tracking. I build structured communication workflows for follow-ups, scheduling requests, and documentation so tasks move forward without delays.

In my freelance virtual assistant work, I support business planning through research and information gathering, and I improve operational clarity through data management and quality checks. I’m comfortable using tools across Google Workspace, CRM systems, and project management platforms to stay organized and accountable.

I bring a proactive, detail-oriented approach to resolving operational problems, and I adapt quickly to new systems. I enjoy working independently across time zones and I’m ready to support operations, customer experience, and administrative coordination end to end.