with my current skill set I'm looking for a job role I can fully apply myself to, learn from the team as well and also grow in my career with like minds and value to the organization
Benjamin Durojaiye
@benjamindurojaiye
I'm a Second Level Resolver end user support at Sterling Bank Lagos, Nigeria
NigeriaWhat I'm looking for
A Second Level End user Technical support officer in Technology within the banking
sector. Excellent Remote worker with a rich level of experience. I thrive in a dynamic
environment and always willing to take up new responsibilities. An innovative and
emerging technology professional. I am highly passionate about performing in the
most efficient and effective manner and leaving a positive foot prints by blazing the
trail so others can have an easy start. Looking to acquire more skills and put to use
essential expertise, which will ensure quality results are delivered and organizational
goals are achieved.
Achievement
. I have successfully been able to take off more task from core unit in technology
after undergoing training.
. Due to my efficiency and delivery in resolving incidences and request have been
given more access and rights to treat more complex issues within the technology
scope.
. I was promoted from a first level resolver to a second level in the year February 2021
for excellence on the job.
. I have also become Microsoft certified Azure devops Engineer
Experience
Second Level End user Technical support officer, Sterling Bank Plci
Sterling Bank Plc
Mar 2022 - Present (2 years 2 months)
I joined second level resolver team based on merit and skill. so far my job role has included the following.
.Application Support . Networking Admin. Share Point Admin. Server Admin. Use of Microsoft sql to modify, create and delete tables.
IT Engineer
Santana Security Agency Limited
Jan 2018 - Jul 2019 (1 year 6 months)
i joined the IT support team to help users with technical issues such as;
• Verify functionality of hardware and software components
• Install and train end users of club lighting and controllers
• Troubleshoot hardware and software issues in person, remotely and via phone
• Investigating, diagnosing and solving computer software and hardware faults
• Maintaining records of software licenses
Service Desk Analyst
Sterling Bank Plc
Jul 2019 - Feb 2021 (1 year 7 months)
I joined the service desk team to join a team of professionals administer first level support to all technology related request. some of the job roles are;
.Receives and handles requests for service, following agreed procedures (SLA).
• Logs incidents and service requests and maintains relevant records:
• Systematically interprets user problems and identifies solutions and possible
side effects.
Tech stack
Learn about the tools and technologies that Benjamin likes to use.
Availability
Location
Authorized to work in
Salary expectations
Social media
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