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Benjamin Durojaiye

@benjamindurojaiye

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I'm a Second Level Resolver end user support at Sterling Bank Lagos, Nigeria

Nigeria

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What I'm looking for

with my current skill set I'm looking for a job role I can fully apply myself to, learn from the team as well and also grow in my career with like minds and value to the organization

A Second Level End user Technical support officer in Technology within the banking

sector. Excellent Remote worker with a rich level of experience. I thrive in a dynamic

environment and always willing to take up new responsibilities. An innovative and

emerging technology professional. I am highly passionate about performing in the

most efficient and effective manner and leaving a positive foot prints by blazing the

trail so others can have an easy start. Looking to acquire more skills and put to use

essential expertise, which will ensure quality results are delivered and organizational

goals are achieved.

Achievement

. I have successfully been able to take off more task from core unit in technology

after undergoing training.

. Due to my efficiency and delivery in resolving incidences and request have been

given more access and rights to treat more complex issues within the technology

scope.

. I was promoted from a first level resolver to a second level in the year February 2021

for excellence on the job.

. I have also become Microsoft certified Azure devops Engineer

Experience

Work history, roles, and key accomplishments

Current

Second Level End user Technical support officer, Sterling Bank Plci

Current

Sterling Bank Plc

Mar 2022 - Present (3 years 3 months)

I joined second level resolver team based on merit and skill. so far my job role has included the following.

.Application Support . Networking Admin. Share Point Admin. Server Admin. Use of Microsoft sql to modify, create and delete tables.

Microsoft SQL Server Microsoft Office

Service Desk Analyst

Sterling Bank Plc

Jul 2019 - Feb 2021 (1 year 7 months)

I joined the service desk team to join a team of professionals administer first level support to all technology related request. some of the job roles are;

.Receives and handles requests for service, following agreed procedures (SLA).
• Logs incidents and service requests and maintains relevant records:
• Systematically interprets user problems and identifies solutions and possible
side effects.

Freshdesk ITIL Microsoft SQL Server Microsoft Office IT Service Management

IT Engineer

Santana Security Agency Limited

Jan 2018 - Jul 2019 (1 year 6 months)

i joined the IT support team to help users with technical issues such as;
• Verify functionality of hardware and software components
• Install and train end users of club lighting and controllers
• Troubleshoot hardware and software issues in person, remotely and via phone
• Investigating, diagnosing and solving computer software and hardware faults
• Maintaining records of software licenses

IT Operations