At Pentecost Hospital Madina, I provided IT support for computer systems, mobile devices, and network infrastructure while serving as IT Support Manager through the Ghana National Service Scheme.
I resolved technical issues and performed system installations, troubleshooting, and configuration. I also oversaw technology inventory and service management.
As a Customer Service Advisor at Concentrix CX Technologies Ltd, I handled customer inquiries, complaints, and service requests, maintaining 95%+ customer satisfaction scores.
I provided step-by-step technical guidance that reduced repeat calls by 20%, and used CRM tools to document customer interactions and track issue resolution. My skills also include website design with HTML, CSS, and JavaScript.
