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GODSON ADUKPO

@godsonadukpo

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Resourceful computer science graduate skilled in ICT support, customer service, and logistics coordination.

Ghana

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What I'm looking for

I am looking for a role where I can apply ICT support and customer service skills, contribute to operational efficiency, and grow professionally in a collaborative environment.

I am a resourceful computer science graduate with a strong foundation in systems administration, web and application development, and computer security. I combine analytical thinking with excellent communication and organizational skills to deliver reliable technical support and customer-focused solutions.

My experience includes ICT tutoring during national service, supervising production in a garment processing enclave, and supporting shipping and logistics at a cement company. I have also worked in business sales and as a customer service executive, handling inquiries, record-keeping, and order processing.

I am proficient in Microsoft Office, adept at troubleshooting and repairing ICT equipment, and experienced in inventory management and shipment coordination. I work well under pressure, independently or in teams, and I focus on results and practical problem-solving.

I seek to apply my technical skills and service-oriented approach in a role that values clear communication, operational efficiency, and opportunities for professional growth.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

MTN Ghana (ISON BPO)

Jan 2021 - Dec 2023 (2 years 11 months)

Handled inbound customer calls, emails, and chats, maintained accurate interaction records, processed orders and provided product recommendations to improve customer satisfaction.

Customer Service Email Support CRM Order Processing Communication Problem Solving

Business Sales Executive

Hollard Ghana

Jan 2018 - Dec 2020 (2 years 11 months)

Performed business sales activities, engaged clients to drive insurance product sales, and supported sales targets across assigned territories from 2018 to 2020.

Sales Business Development Client Engagement Negotiation Communication

Information & Communication Technology Tutor

Akoase Methodist JHS

Sep 2017 - Aug 2018 (11 months)

Taught ICT at Akoase Methodist JHS during national service, maintained computer lab, repaired ICT equipment, and managed records and communication tasks to support school operations.

ICT Computer Lab Maintenance Record keeping Communication Microsoft Office

Shipping & Logistics Assistant

Ghana Cement (GHACEM)

Jul 2015 - Sep 2015 (2 months)

Supported shipment tracking, inventory management, and coordination with vendors and transport providers to ensure smooth flow of goods during a July–September 2015 attachment.

Shipping Logistics Inventory Management Shipment Tracking Supply Chain Support

Pupil Tutor

New Land Basic School

Sep 2010 - Apr 2013 (2 years 7 months)

Supported primary students' academic learning, helped with course material comprehension, study skills, and assessment preparation between 2010 and 2013.

Tutoring Lesson Assistance Classroom Support Communication Mentoring

Free Zone Supervisor

California Link EPZ Ghana Limited

Jun 2006 - Aug 2009 (3 years 2 months)

Supervised garment processing operations in the free zone, ensured production quality and efficiency, and managed production personnel from 2006 to 2009.

Production Management Quality Control Team Management Process Improvement

Education

Degrees, certifications, and relevant coursework

Don Bosco Driving Institute

Driver Training Certificate, Driver Training

2019 - 2019

Underwent driving training and acquired Class B driving knowledge and skills.

Kwame Nkrumah University of Science and Technology

Bachelor of Science, Computer Science and Information Systems

2013 - 2017

Activities and societies: Related coursework: Network and System Administration; Artificial Intelligence; Web-Based Application Systems Development; Computer Security; Software Engineering; Database Concepts and Technologies; Object Oriented Programming with Java; Research Methodologies.

Completed a Bachelor of Science in Computer Science and Information Systems with coursework in network and system administration, AI, web and application development, and computer security.