Benedict Achikeh

I am a customer-focused and detail-oriented Customer Service Agent with hands-on experience in customer support, front-desk operations, and data entry. I combine clear communication with strong organizational habits to deliver reliable service and maintain accurate records.

During my Data Analyst Internship and Front Desk Support role at HiIT Plc, I served as the first point of contact for customers, handled inquiries professionally, and supported internal teams to ensure smooth coordination between customer-facing and back-office operations.

I accurately entered, updated, and maintained customer and operational data, applied analytical skills to organize records, and supported internal reporting processes. I am comfortable working with CRM and digital record systems and meeting service-level targets.

I hold a B.Eng. in Computer Engineering and contributed to a Library Management System project at Veritas University, where I analyzed user requirements, managed documentation, and improved information access. I am adaptable, a quick learner, and committed to creating positive customer experiences.