Ben Dhaya Ahmed

Lead end-to-end business development and commercial growth strategies for an international legal, compliance, and corporate structuring firm. Drive B2B sales pipeline, qualify high-value opportunities, and establish strategic international partnerships.

Directed business development and ecosystem partnership initiatives across the Web3 and cybersecurity domains. Built and structured global strategic alliances with major technology platforms, protocols, and enterprise partners.

Supervised large-scale customer operations teams in a fast-paced, high-volume international environment. Managed critical client escalations, monitored operational KPIs, and implemented targeted customer experience enhancements.

Coordinated daily operational workflows, resource allocation, and team performance evaluations. Designed targeted action plans, facilitated ongoing employee development, and resolved complex customer incidents.

Handled multi-channel client communications across phone, email, and live chat with high satisfaction benchmarks. Resolved complex customer grievances, driven client retention, and supported key account maintenance.

Delivered high-touch operational support and personalized assistance for VIP passengers in an elite international hub.

Diploma in Reception & Hospitality Management from the Hotel School of Monastir, Tunisia.