Open to opportunities

Beloved Otitoju

@belovedotitoju

Client Operations Associate at Birdview Travels and Tours, processing over 300 client applications monthly.

At Birdview Travels and Tours, I process over 300 client applications monthly, checking that they meet requirements. I also contact clients about documents, clarify issues, and provide updates.

I maintain organized digital records and case tracking systems, and handle confidential client information professionally.

At Vshipsandshops, I responded to customer inquiries, resolved client issues, and managed communication across WhatsApp Business, Instagram, and email.

Earlier at Birdview Travels and Tours, I managed over 600 monthly inbound inquiries, qualified leads, and updated CRM records. As a Quality Control Officer (Intern) at HMA Medical Limited, I conducted quality tests and documented results.

Experience

Work history, roles, and key accomplishments

Case Processing Officer

Birdview Travels and Tours

Feb 2025 - May 2026 (1 year 3 months)

Processed over 300 client applications monthly, ensuring compliance with requirements. Communicated with clients to request documents, clarify issues, and provide updates.

Case Processing Documentation Client Communication Records Management Compliance

Client Support & Operations Assistant

Vshipsandshops

Oct 2024 - May 2025 (7 months)

Responded to customer inquiries regarding services, pricing, and timelines. Resolved client issues and provided guidance on service processes.

client support Customer Service Communication Skills WhatsApp Business Instagram Email

Digital Lead Generator / Client Engagement Associate

Birdview Travels and Tours

Jan 2024 - Oct 2024 (9 months)

Managed over 600 monthly inbound inquiries across digital platforms. Qualified leads by understanding client needs and matching them to suitable services.

Lead Generation Client Engagement CRM Data Entry Communication Skills