Steven Widjaja
@stevenwidjaja
Experienced banker improving compliance, transaction speed, and customer satisfaction through operational excellence.
IndonesiaWhat I'm looking for
I’m an experienced banker with four years in Indonesia’s banking and financial technology environment, focused on branch operational division performance. I deliver fast, accurate service in high-volume flows while protecting data integrity and confidentiality across daily operations.
At PT Bank Central Asia Tbk (BCA), I streamlined financial transactions using digital tech, achieving an 89% reduction in turnaround time. I also ensured 100% compliance by applying KYC, AML, OJK (Financial Services Authority), and KOMDIGI protocols during annual internal audits, while supporting customer service outcomes with strong satisfaction results.
At PT Bank Negara Indonesia (Persero) Tbk (BNI), I handle daily back office operations including account maintenance, fund transfers, and document verification under internal SOPs. I monitor AML and KYC compliance, escalate suspicious activities, and partner between frontline staff and IT to resolve core banking system glitches—staying alert to fraud and risk signals through CDD and EDD.
Experience
Work history, roles, and key accomplishments
Operational Support Service
PT Bank Negara Indonesia (Persero) Tbk (BNI)
Jan 2024 - Present (2 years 5 months)
Perform daily back-office operations (account maintenance, fund transfers, document verification) ensuring 100% compliance with internal SOPs. Conduct AML/KYC monitoring and audits, escalate suspicious activity, and liaise with IT to resolve core banking system issues and reduce operational downtime.
Bank Teller
PT Bank Central Asia Tbk (BCA)
Jan 2021 - Jan 2024 (3 years)
Streamlined financial transactions with digital technology, achieving an 89% reduction in turnaround time while improving branch operational efficiency. Maintained 100% compliance with KYC/AML and regulatory standards during internal audits and supported HNW/corporate clients with strong satisfaction outcomes.
Education
Degrees, certifications, and relevant coursework
SMAN 22 Surabaya
Economics
2018 - 2021
Grade: 79,71
Completed economics-focused studies at SMAN 22 Surabaya from 2018 to 2021, achieving a reported grade of 79,71.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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