Belinda Minayo
@belindaminayo
Dedicated Client Support Specialist with a strong customer service foundation.
KenyaWhat I'm looking for
I am a dedicated Client Support Specialist with a strong foundation in customer service, excelling in providing seamless support in fast-paced environments. My expertise lies in managing inquiries, troubleshooting issues, and ensuring customer satisfaction, all while maintaining a customer-first approach in every interaction.
Currently, I work at Rent Debt Automated Collections as a Client Support Specialist and Collections Agent, where I provide exceptional client service by troubleshooting issues across multiple communication channels. I negotiate payment plans, audit customer accounts, and collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency.
Previously, I served as a Collections Agent at ARC Management Group, where I managed calls to recover outstanding balances while ensuring compliance with healthcare regulations. My experience also includes working as a Customer Service Representative at Multichoice Kenya, where I handled a high volume of customer inquiries and complaints, ensuring a positive customer experience.
Experience
Work history, roles, and key accomplishments
Client Support Specialist and Collections Agent
Rent Debt Automated Collections (TechnoBrain BPO)
Apr 2024 - Present (1 year 3 months)
Provided exceptional client service by troubleshooting issues and resolving concerns across multiple communication channels. Negotiated payment plans with rent based on financial circumstances, adhering to FDCPA regulations and company policies.
Collections Agent
ARC Management Group (TechnoBrain BPO)
Jun 2022 - Jan 2024 (1 year 7 months)
Managed outbound and inbound calls to recover outstanding balances from patients and insurance providers while ensuring a professional and empathetic approach. Audited patient accounts to verify accuracy, ensure proper billing, and identify discrepancies before initiating collection efforts.
Customer Service Representative
MultiChoice Kenya (Horizon Contact Centre)
Jan 2020 - Feb 2021 (1 year 1 month)
Assisted customers with their complaints and enquiries, providing exceptional customer support and resolving issues promptly to ensure a positive customer experience. Handled a high volume of incoming calls, emails, and live chat interactions.
Education
Degrees, certifications, and relevant coursework
Kenya Utalii College
Diploma in Travel Agency, Travel Agency
Studied travel agency operations and client support techniques. Gained expertise in customer service and managing client inquiries.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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