Belinda Kiogora

Manage high-volume client inquiries for vacation planning and services, maintaining 100% accuracy in CRM software entries.
Research, recommend and book flights options.
Research customer requirements to recommend tailored travel solutions and packages, driving a 15% increase in revenue conversion.
Maintain rigorous daily and weekly KPIs for client engagement and follow-up in a fast-paced corporate

Promote products and services
meet sales targets.
Resolve customer queries and issues, ensuring high customer satisfaction.
Contact customers via phone to follow up on overdue payments and outstanding account balances.
Negotiate suitable subscription repayment plans.
Maintain accurate customer records and updated payment information in CRM systems.
Handle inbound and outbound calls regarding loan

Worked as House keeping at Fairmont Mount Kenya Safari Club.

I gained invaluable experience in Tourism and hospitality management, customer service, logistical coordination and nature guiding contributing to a high-quality guest experience in a renowned safari setting.

As a Sales Representative at Kappa Oils Refineries, I managed client relationships, executed sales strategies and drove revenue growth. I was responsible for identifying new business opportunities and ensuring customer satisfaction, contributing significantly to the company's success and market expansion.

supported daily administrative functions to ensure smooth operations within a legal environment. My role involved managing schedules, handling client communications, organizing and maintaining case files and providing general office support. I worked closely with attorneys and paralegals assisting with document preparation, filing court documentso and coordinating meetings. My attention to detail