Brian Mutunga

I am a seasoned Travel Consultant with over 14 years of hands-on experience in the travel and tourism industry, specializing in both corporate and leisure travel management. I have built a solid reputation for delivering exceptional service, maintaining high client satisfaction, and navigating complex travel logistics with ease. My educational background in Tours and Travel from a reputable Kenyan college has provided me with the knowledge and skills to excel in this field.

Current Role – Senior Travel Consultant, Travel Affairs Ltd (May 2014 – Present)

In my current position, I handle a wide range of responsibilities. These include responding to travel inquiries via telephone and email, offering competitive flight quotations while maintaining profitability, and making flight bookings through various platforms including Amadeus, SPRK, Verteil, TBO Air, and Mystifly. I manage hotel and airport transfer bookings for international travelers and oversee all ticket-related services such as issuance, revalidations, reissues, refunds, and e-ticket tracking. I also provide destination-specific advice, support clients with online check-ins, issue travel insurance, and assist fellow consultants with Amadeus. Additionally, I manage CRS queues, maintain client profiles, and generate invoices and reservation records.

Previous Roles:

Travel Consultant, Uniglobe Silver Bird Travel Plus (Aug 2011 – Apr 2014)

My responsibilities mirrored those of my current role, focusing on customer service, travel bookings using Amadeus and Galileo, handling ticket issues, schedule changes, invoicing, and selling travel insurance. I ensured efficiency and accuracy in all aspects of client travel arrangements.

Travel Consultant (Intern), Various Agencies (Mar 2011 – Jul 2011)

During my internship, I managed domestic and regional bookings, provided itinerary support, reconfirmed bookings, and designed marketing brochures for the tours department.

Tours Consultant, African Quest Safaris Ltd (Apr 2009 – Sep 2009)

Here, I was responsible for tour costing and hotel bookings, supporting the planning and delivery of customized safari experiences.

Key Skills:

Amadeus, Galileo, flight reservations, customer service, ticketing, travel insurance, itinerary planning, destination advisory, CRS queue management, GDS client profiling, and invoicing.