Open to opportunities

Belinda Auma

@belindaauma

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Dedicated customer service professional with strong problem-solving skills.

Kenya

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while contributing to team success and fostering positive client relationships.

I am a dedicated professional with a strong background in customer service and problem-solving. My experience spans various roles where I have successfully engaged with clients, resolved complaints, and fostered positive relationships. I believe that effective communication and interpersonal skills are key to ensuring customer satisfaction and loyalty.

Throughout my career, I have worked in different environments, including beauty shops and data management companies. My responsibilities have included leading projects, analyzing data for improvement opportunities, and overseeing daily operations to maintain high productivity levels. I am committed to continuous improvement and teamwork, always striving to enhance working relationships and deliver exceptional service.

Experience

Work history, roles, and key accomplishments

Customer Support Lead

Digital Divide Data

Jun 2020 - Dec 2020 (6 months)

Answered calls to obtain client information and resolved customer complaints, fostering positive relationships. Collaborated with team members to resolve issues and identify escalation opportunities.

Customer Support Data Analysis Team Collaboration Operational Management Problem Solving Conflict Resolution Process Improvement

Customer Service Representative

Ann Nyokabi Beauty Shop

May 2018 - Aug 2018 (3 months)

Engaged clients to obtain necessary information and promptly resolved customer complaints, maintaining professional relationships. Executed daily duties accurately and efficiently.

Customer Service Customer Relationship Management Problem Solving Communication Data Entry

Operations Manager

Adept Technology

Led projects and analyzed data to identify opportunities for improvement, ensuring high levels of productivity. Resolved problems, improved operations, and provided exceptional service.

Project Management Data Analysis Problem Solving Team Building Process Optimization

Education

Degrees, certifications, and relevant coursework

Mashimoni High School

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, focusing on a broad curriculum to prepare for higher studies. Developed foundational knowledge across various subjects.

ST Juliet Primary School

Kenya Certificate of Primary Education, General Studies

Completed primary education, gaining fundamental literacy and numeracy skills. Participated in various academic and extracurricular activities.

Kibera Town Center

Certificate, Computer Packages

Underwent professional training in computer packages, acquiring essential digital literacy skills. Gained proficiency in various software applications relevant to modern workplaces.