Open to opportunities

Beauty Olabimi

@beautyoladoyin

Message

I resolve customer issues across channels and build relationships that improve satisfaction and retention.

Nigeria

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve issues, build strong client relationships, improve service delivery, and contribute to customer satisfaction, retention, and business growth.

At Mololuwa Global Ventures, I serve as the primary point of contact for customers across phone, email, WhatsApp, live chat, and social media.

I resolve product enquiries, account issues, order tracking requests, and service concerns, taking ownership from initial contact through resolution. I escalate complex matters when needed and maintain accurate records of interactions, complaints, and outcomes.

I build positive customer relationships through personalised support, strong product knowledge, and timely communication. I also help customers navigate products and services while encouraging engagement and retention.

I collaborate with internal teams to resolve recurring concerns and improve service delivery. I contribute to FAQs, knowledge base articles, support documentation, and continuous improvement initiatives.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Mololuwa Global Ventures

Jan 2020 - Present (6 years 8 months)

Served as the primary point of contact for customers across multiple channels, providing accurate information and timely resolutions. Maintained accurate records and collaborated with internal departments to resolve customer concerns.

Customer Support Customer Relationship Management Issue Resolution Troubleshooting Documentation Product Knowledge Record keeping