At Sultan Kudarat One Hospital Command Center, I supported a provincial referral operation that coordinated 2,963 patient referrals in 2025, with 100% accepted and zero declined. I prepared performance reports for leadership approval and Department of Health reporting, and analyzed 301 cancelled referrals to identify leading causes.
At Alorica Philippines, I resolved technical account and service concerns by phone, email, and live chat, earning Top Performer recognition and a 100% CSAT rating. I also taught Tourism Management courses and coordinated departmental events and student programs at STI College Tacurong.
