Open to opportunities

Mia Ysabel Arcilla

@miaysabelarcilla

Message

Detail-oriented technical support program administrator with strong work ethic.

Philippines

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth in a supportive team environment.

I am a dedicated professional with a Bachelor of Science in Tourism Management, majoring in Airline Operations. My experience spans various roles, including Technical Support Program Administrator and Research Supervisor, where I have honed my skills in project management, technical support, and quality assurance. I thrive in dynamic environments and am committed to delivering high-quality results.

In my recent role at Intertek Philippines, I successfully supported program managers by developing training materials and ensuring that deliverables met agreed requirements. My attention to detail and ability to create structured checklists have significantly improved audit processes. I am passionate about leveraging my skills to contribute to team goals and enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Program Administrator

Current

Intertek Philippines

May 2024 - Present (1 year 3 months)

Supported the Program Manager for client-specific tasks and served as the technical contact for the application user community. Developed training materials and documentation for end-users, ensuring deliverables met agreed requirements and successful transition to production.

Program Management Technical Support Documentation Quality Assurance SAQ Creation Compliance Management User Onboarding

Research Supervisor

Element Inc.

Aug 2022 - Jan 2024 (1 year 5 months)

Supervised daily project operations, including device asset management and research assistant attendance. Provided in-person assistance for project setup and supported research teams with multi-modal presentation data collection tasks.

Project supervision Device Management Team Leadership Data Collection Quality Assurance Performance Testing Remote Collaboration Project Management Data Analysis

Junior Quality Assurance/Data Reviewer

Element Inc.

Jan 2022 - Jan 2023 (1 year)

Supported research and engineering teams with data reviewing, analysis, and annotation tasks. Labeled the quality and distance of images to ensure data accuracy.

Data Analysis Data Annotation Quality Assurance Image Labeling Engineering Support Data Management Attention To Detail Data Quality

Office Staff

4Cast Logistic Company

Jul 2019 - Mar 2020 (8 months)

Processed and filed documents for arrived shipments from clients. Responsible for encoding cargo items into the system.

Document Processing Data Encoding Logistics Support Administrative Support Record keeping Microsoft Office Attention To Detail Time Management

Data Controller II

Philippine Health Insurance Company

Sep 2017 - Mar 2019 (1 year 6 months)

Assigned as an Admin Assistant, providing support for the Administrative Unit. Managed incoming and outgoing documents, updated records in logbooks, and maintained tracking systems.

Administrative Support Document Management Record keeping Data Entry Office Administration Communication Microsoft Office

Education

Degrees, certifications, and relevant coursework

PATTS College of Aeronautics

Bachelor of Science, Tourism Management Major in Airline Operation

2013 - 2017

Completed a Bachelor of Science in Tourism Management with a major in Airline Operation. Gained comprehensive knowledge of the tourism industry and airline operations.