Beatriz Cavalcante
@beatrizcavalcante
Business Analyst at STONE who reached 120% of target and improved customer operations.
BrazilWhat I'm looking for
At CREFISA, I analyzed customer requests, identified inconsistencies in processes and data, and provided functional support for credit systems. I also reorganized service information and workflows using Microsoft Workspace to reduce response time and rework.
At STONE, I worked in consultative service and post-sales, tracked commercial KPIs, and used Salesforce to manage customer relationships and pipeline. I reached 120% of target and remained among the leaders for the most profitable customer base for multiple months.
At INSTITUTO DE GEOCIÊNCIAS E ENGENHARIAS - UNIFESSPA, I automated administrative processes with VBA, gathered requirements, and supported users. I’m interested in work at the intersection of technology, systems, processes, and customer relationships.
Experience
Work history, roles, and key accomplishments
Analista de Atendimento
CREFISA
Jan 2026 - Jun 2026 (5 months)
Analisou solicitações e identificou inconsistências em processos e dados, atuou no suporte técnico funcional em sistemas de crédito e plataformas internas, e otimizou fluxos de atendimento, reduzindo retrabalho e tempo de resposta.
Analisou comportamento da carteira e priorizou ações para retenção e expansão, atuou no atendimento consultivo e pós-venda, e controlou KPIs comerciais, alcançando 120% da meta e liderando a base mais lucrativa.
Estagiária de TI
Instituto de Geociências e Engenharias - UNIFESSPA
Mar 2022 - Mar 2024 (2 years)
Administrou e atualizou site institucional e sistemas, automatizou processos administrativos com VBA, e prestou suporte técnico a usuários, identificando e corrigindo falhas operacionais.
Diretora de Comunicação
Bits Jr. Soluções em TI
Jan 2021 - Jul 2022 (1 year 6 months)
Coordenou campanhas de marketing digital, analisou métricas com Google Analytics e RD Station, e liderou equipe e projetos com metodologias ágeis, estruturando o setor de vendas e implementando Salesforce, Pipefy, RD Station e Google Analytics.
Education
Degrees, certifications, and relevant coursework
Microsoft
AI Skills Fest 2026, Artificial Intelligence
2026 - 2026
Completed the AI Skills Fest 2026 by Microsoft.
NIC.br
14º Fórum da Internet no Brasil, Internet Governance
2024 - 2024
Participated in the 14th Internet Forum in Brazil.
UNIFESSPA
Bachelor's Degree, Computer Engineering
Graduated in Computer Engineering from UNIFESSPA in 2024.
NIC.br
Configurando o seu DNS de Forma Simples e Segura, Networking
2023 - 2023
Completed a course on configuring DNS simply and securely.
NIC.br
Fundamentos de Troubleshooting para Administradores de Redes, Network Administration
2023 - 2023
Completed a course on troubleshooting fundamentals for network administrators.
IGE - Unifesspa
Tecnologias Cívicas na Promoção da Democracia e Transparência, Civic Technology
2023 - 2023
Completed a course on civic technologies for promoting democracy and transparency.
IGE - Unifesspa
Tecnologias Cívicas Aplicadas à Conservação Ambiental, Civic Technology
2023 - 2023
Completed a course on civic technologies applied to environmental conservation.
NIC.br
Seminário IA Generativa e a Web no Brasil, Artificial Intelligence
2023 - 2023
Participated in a seminar on generative AI and the web in Brazil.
NIC.br
Da Solicitação à Ativação, Networking
2023 - 2023
Completed a course on the process from request to activation.
IGE - Unifesspa
Introdução ao JavaScript: Criando uma Interface de Filtro Customizada, Programming
2019 - 2019
Completed an introductory course on JavaScript, creating a custom filter interface.
IGE - Unifesspa
Semana Acadêmica de Engenharia Elétrica, Computação e Sistemas de Informação, Engineering
2019 - 2019
Participated in the academic week of electrical engineering, computing, and information systems.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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