At Compass UOL, I translate business needs into functional requirements for Sales Cloud and Service Cloud, supporting user stories, acceptance criteria, prototypes, and validated workflows.
I document Salesforce configurations and integrations, and follow requests through Jira and Confluence while supporting testing and acceptance. I also work with Flows and Lightning App Builder, and contribute to digital service journeys using Engagement Interaction.
Previously, at Cencosud S.A., I helped structure requirements analysis and created a centralized documentation repository and corporate Wiki. Across my work, I’ve supported process modeling, user training, and the use of AI tools to assist functional analysis.
