Looking for a job

Alessandra Barros Padilha

@alessandrabarrospadilha

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Customer-centric product manager with strong bias to action and analytical skills.

Brazil

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What I'm looking for

Being a customer-centric product manager I'm always looking for different ways to understand customer's needs in order to deliver the best and most valuable products and features.
I'm known as a problem solver with strong bias to action, that is always looking for different ways to solve complex problems.
I'm also a data-driven professional with experience in agile frameworks and leading teams.

Experience

Work history, roles, and key accomplishments

Current

Product Manager | Product Owner

Current

Stone Co

Feb 2021 - Present (4 years 3 months)

Responsible for the tool that allows our customer service to be more efficient and smart on solving clients problems, multiple ETL routines that process several CS data as well as tools for workforce management (vacation, absence, individual KPIs, permission settings and general CS realtime KPIs).

Skills: Teamwork · Team Leadership · Scrum · Microsoft Office · Customer Service · Decision-Making

Data Analyst

Stone Co

Jul 2018 - Feb 2021 (2 years 7 months)

Responsible for:
- Monitoring, maintaining and setting main KPIs and it's goals for the customer service area
- Data analysis for strategic decisions
- Creating and updating dashboards
- Setting a new productivity model for the agents.Responsible for: - Monitoring, maintaining and setting main KPIs and it's goals for the customer service area - Data analysis for strategic decisions - Creating