Open to opportunities

Beatrice Ndichu

@beatricendichu

I’m a Project Management Officer who drives customer-focused change and measurable delivery improvements across regions.

Kenya

Message

What I'm looking for

I’m looking for a role where I can lead project delivery and change while improving customer experience with data-driven insights, strong stakeholder engagement, and cross-functional leadership—turning feedback into adoption, retention, and measurable efficiency gains.

I’m a Project Management Officer and Change Coordinator with over a decade of experience managing projects and delivering tailored solutions across Mozambique, Malawi, Ghana, Cameroon, Uganda, and Zimbabwe. I consistently improve outcomes—improving client satisfaction by 20%, driving a 25% increase in product adoption, and enhancing service efficiency by 15%—by turning customer requirements into actionable delivery plans.

In my current role, I coordinate experts and stakeholders, manage project portfolios, and lead risk, issue, and change control while tracking milestones, deliverables, and compliance with quality standards. I bring a practical, customer-first approach honed through Scrum, Agile, and Adaptive frameworks—leading cross-functional teams, strengthening client relationships, and using feedback and data analysis to reduce inquiries, boost engagement, and sustain long-term retention.

Experience

Work history, roles, and key accomplishments

Current

Consulting Project Management Officer

Current

Petroleum Authority of Uganda

Oct 2025 - Present (9 months)

Coordinating experts and project stakeholders, managing project portfolio activities, and leading stakeholder and executive engagement. Handling risk, issues, and change management while tracking milestones, deliverables, compliance, and documentation.

Project Coordination Project Portfolio Management Stakeholder Engagement Executive Engagement Risk Management Issue Resolution Change Management Compliance Monitoring

Operations Manager

Geospe Enterprises

May 2025 - Sep 2025 (4 months)

Managed daily operations to improve workflow efficiency and business performance. Improved operational processes, monitored quality standards, and reported performance metrics to identify opportunities for improvement.

Operations Management Operational Strategy Process Improvement Quality Control performance reporting Data Analysis

Project Mgmt & Customer Solutions Lead

Indra Limited - Africa

Jul 2020 - Apr 2025 (4 years 9 months)

Managed and monitored customer solutions projects across multiple African countries using Scrum, Agile, and adaptive project approaches. Delivered customer management and meter management solutions, improving client satisfaction, service efficiency, and customer adoption while leading cross-functional teams and change requests.

Scrum Agile Adaptive Project Framework Customer Management Meter Management Solutions (MMS)Cross Functional Team Leadership Customer Feedback Analysis Customer Satisfaction

Customer Experience Specialist

Indra Limited - Africa

Feb 2013 - Jun 2020 (7 years 4 months)

Supported seamless implementations of CMS and MMS systems and worked to reduce customer inquiries while increasing system adoption. Delivered user training, gathered and designed customer requirements with cross-functional teams, led testing to improve reliability, and provided technical support to resolve customer concerns.

CMS Implementation Meter Management Systems (MMS) Implementation User Training Solution Design System Reliability Technical Support Customer Inquiry Reduction

Customer Experience Specialist

Sietco Jacaranda Gardens Project

Jun 2010 - Dec 2012 (2 years 6 months)

Guided clients through the property buying process from initial inquiries to offer finalization, improving customer satisfaction and successful transactions. Managed client follow-ups, supported marketing activities, and trained sales employees on customer service best practices.

Property Buying Process Support Open Houses Customer Support Best Practices