Bassem Hamdaoui

I have 13 years of banking experience with one of the leading banks in Qatar, mainly working with Affluent clients and managing their daily banking needs, sales activities, and relationship requirements. I handled a wide range of client requests and provided tailored banking solutions, including personal account opening and maintenance, credit card applications, personal loan applications and processing, and deposits. I also identified customer needs, recommended suitable banking products, followed up on applications and approvals, resolved service issues and complaints, and managed sensitive and complex cases while maintaining high service standards and strong client relationships.

My experience also includes sales and business development, with a strong focus on identifying customer needs, generating business opportunities, acquiring and retaining clients, cross-selling banking products, and developing long-term customer relationships. I regularly promoted relevant banking products and services, followed up with prospective and existing clients, handled sales leads, supported customer acquisition, and worked toward business and sales targets. I also maintained relationships with Affluent clients, identified opportunities to increase customer engagement, and coordinated internally to ensure smooth and timely delivery of products and services.

I also have 2 years of private-sector experience covering business operations, sales, customer handling, and daily operational activities. This experience strengthened my ability to manage business processes, develop customer relationships, support sales activities, identify business opportunities, resolve operational issues, and ensure smooth day-to-day operations.