Open to opportunities

Zunaira Jamal

@zunairajamal

Message

Experienced banking and education professional skilled in operations and service.

Qatar

Message

What I'm looking for

I seek a client-facing operations role in banking or finance where I can apply cash management, compliance, and customer service skills while growing into greater responsibility.

I am a dedicated professional with over five years of combined experience in banking operations and teaching, known for delivering accurate cash management, compliance, and high-quality customer service. I bring strong interpersonal and problem-solving skills to fast-paced environments.

In banking roles I managed daily funds transfers, cash department operations, ATM replenishment, account openings, and ensured adherence to audit and regulatory requirements. My teaching background includes designing curricula, delivering practical commerce lessons, and using Microsoft Office to prepare instructional materials.

I am committed to operational excellence, attention to detail, and fostering collaborative environments where customers and students receive clear, reliable support. I seek opportunities where I can apply my dual experience in operations and client-facing roles to add measurable value.

Experience

Work history, roles, and key accomplishments

Customer Services Executive

Standard Chartered Bank

Mar 2017 - Aug 2017 (5 months)

Guided customers in use of CDM and ATM services, updated customer records, and delivered high-quality customer support to improve service experience.

Customer Service ATM CDM Operations Record keeping Cash Handling Communication & Compliance Microsoft Office

Banking Services Officer

Allied Bank

Apr 2014 - Feb 2017 (2 years 10 months)

Processed daily online funds transfers, managed cash department operations, handled account openings and salary disbursements, and ensured compliance with audit and central bank regulations.

Cash Handling Fund Transfers ATM Replenishment & Compliance Customer Service

Teller

Allied Bank

Jun 2013 - Apr 2014 (10 months)

Processed teller transactions, managed cash drawer accuracy, and supported branch operations to maintain service efficiency and accuracy.

Cash Handling Customer Service Balancing Attention To Detail Microsoft Office

Commerce Teacher

Global Academy

Jan 2010 - Jan 2013 (3 years)

Delivered engaging commerce lectures, designed lesson plans and curriculum activities, and used Microsoft Office to prepare teaching materials that improved classroom learning.

Lesson planning Curriculum Design Classroom Management Microsoft Office Communication Reporting