Yasmina Moghnieh

Serve as the primary point of contact for clients post-implementation, onboarding new customers through setup, training, and best practices. Monitor account health using usage metrics and feedback, proactively address risks, and advocate for customer needs across product, support, and sales to drive adoption and expansion opportunities.

Contact inbound leads from social media channels, prospect restaurants for cloud kitchen business models, and qualify leads into opportunities on Salesforce. Identify client pain points to support the sales process and coordinate with the sales team on events and KPI achievement.

Greet clients, manage lead follow-ups, and convert leads into opportunities using Odoo. Create quotations and 3D designs based on measurements/plans, coordinate purchase orders and installation scheduling, and prepare cutting lists for fabrication.

Conduct remote client meetings, develop concepts through mood boards, and deliver technical drawings and 3D models. Provide virtual design consultations, manage project schedules, and revise designs based on client feedback to ensure timely completion.

Designed functional layouts and led design presentations to improve client experience and support property value. Coordinated with contractors and vendors, created 3D visualizations, conducted site visits for quality control, and mentored junior designers to improve project efficiency.

Assisted with interior design concepts, layouts, and technical drawings by gathering client requirements and preparing mood boards and material/color selections. Supported 3D model creation, sourced materials and decor within budget, performed site visits for measurements and installations, and managed project documentation and client approvals.

Grade: Degree with Honor

Earned a Bachelor of Arts in Interior Design at the American University of Science and Technology (AUST), graduating with honor.