Islam Saeed
@islamsaeed
Account Manager at Sites at Scale managing 31 subscription accounts and explaining SEO findings to clients.
LebanonWhat I'm looking for
At Sites at Scale, I’m the sole Customer Success contact for 31 active subscription accounts. I run monthly check-ins and share each client’s quarterly SEO report and walk them through the findings.
I also coordinate web development, SEO, and creative teams on client requests. Earlier at Jahani and Associates, I increased the lead-generation rate by 17% as a Business Development Agent and later researched markets and prospects and organized meetings with the banking team as a Market Research & Accounts Associate.
Experience
Work history, roles, and key accomplishments
Account Manager (Customer Success)
Sites at Scale
Jan 2025 - Present (1 year 10 months)
Manage a portfolio of 31 active subscription accounts as the sole Customer Success contact, running monthly check-ins and sharing each client’s quarterly SEO report and walking them through the findings. Coordinate web development, SEO, and creative teams to deliver client requests and lead re-engagement plans for at-risk accounts.
Call Center Agent (Outbound Sales & Customer Service)
T&M Solutions
Sep 2024 - Feb 2025 (5 months)
Handled a full-time queue of outbound calls, resolving customer inquiries and service issues. Upsold additional services to meet sales and quality targets and dispositioned calls promptly in the call system.
Market Research & Accounts Associate
Jahani and Associates
Dec 2022 - Jun 2023 (6 months)
Researched markets and prospects to feed the banking team's sales pipeline, and organized meetings between prospects and the investment banking team.
Business Development Agent
Jahani and Associates
Dec 2021 - Jan 2023 (1 year 1 month)
Increased lead-generation rate by 17% by building relationships with prospects and qualifying their needs. Managed high volume of inbound and outbound calls, emails, and client meetings for M&A, capital-placement, and advisory services.
Education
Degrees, certifications, and relevant coursework
Lebanese International University
Bachelor of Science, Biomedical Science
2018 - 2022
Pursued a Bachelor of Science in Biomedical Science from 2018 to 2022.
TEFL Professional Institute
TEFL Certification, Teaching English as a Foreign Language
Completed TEFL Certification in 2021.
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Salary expectations
Social media
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