Bashir Muhammad

I am a dedicated and highly skilled Customer Care Professional with over 8 years of experience in business support for a leading telecommunications company. My expertise lies in resolving complex customer issues, optimizing service delivery, and consistently exceeding performance metrics. I am adept at multitasking, administrative tasks, and user acceptance testing (UAT), with a strong proficiency in Microsoft Office and CRM tools. Fluent in both English and Hausa, I am committed to delivering excellence in every aspect of my work.

In my current role as Team Lead at ITSKY SOLUTIONS, I have successfully handled customer inquiries, providing clear explanations and efficient solutions for technical issues within the network. I take pride in proactively resolving 95% of customer complaints during the first contact by adhering to Standard Operating Procedures (SOP). My contributions to User Acceptance Testing (UAT) for new features have ensured a seamless user experience, while my collaboration with internal teams on administrative functions has improved overall operational efficiency.