Amber Newton

Provided direct support to families in need by conducting home visits, needs assessments, and service planning to improve family stability and self-sufficiency. Connected clients with community resources including housing assistance, childcare, employment services, and mental health support.

Streamlined the correction of billing errors, improving accuracy and efficiency in the billing process, resulting in a 15% reduction in billing discrepancies over six months. Collaborated with team members to develop and implement enhanced training techniques, leading to a 20% increase in team productivity.

Delivered tailored insurance quotes by effectively assessing customer needs, achieving a 30% increase in quote conversion rates within the first three months. Fostered strong relationships with clients through clear communication and support during the claims process, resulting in a 95% customer satisfaction rating.

Successfully marketed and sold Windstream products and services, achieving 120% of sales targets through effective upselling and customer engagement. Promoted to retention specialist within one month for exceptional customer service, leading to a 40% increase in customer retention rates.

Managed multi-line phone systems, providing prompt and professional responses to inquiries, reducing call wait times by 30%. Assisted students with various needs, fostering a supportive and welcoming environment that contributed to a 20% increase in student satisfaction.

Handled incoming calls and registered students for community education classes, contributing to a 15% increase in class enrollment during the semester. Performed clerical duties such as filing, scanning documents, and maintaining records with attention to detail, achieving a 100% error-free record in documentation.

Provided individualized support to children with learning disabilities, helping them navigate daily tasks and challenges, which improved their participation in classroom activities by 25%. Collaborated with teachers to create a nurturing and inclusive environment for all children.

Delivered exceptional customer service in ticket sales and concessions, achieving a 95% positive feedback rate on customer satisfaction surveys. Maintained cleanliness and organization of theaters, contributing to a welcoming atmosphere that received praise from management.

Currently pursuing a Bachelor's Degree in Organizational Leadership, with relevant coursework in Leadership Theory, Organizational Behavior, Strategic Management, and Project Management. Developed a group project on team dynamics and leadership styles, presenting findings to faculty and peers.

Completed an Associate's Degree in General Studies, including coursework in Introduction to Psychology, Business Communication, and Public Speaking.

Obtained a High School Diploma. Active member of 'Circle of Friends' from 2014 to 2017, and initiated and organized a Christmas toy drive for Arkansas Children’s Hospital, raising over 1,500 toys by the third year.