Bartu Ozoktem
@bartuozoktem
Customer Support Specialist with 4+ years resolving high-volume issues using Salesforce and Zendesk.
What I'm looking for
I’m a Customer Support Specialist with 4+ years of experience in customer service and remote communication. I’m confident managing high-volume interactions, resolving complex issues, and maintaining strong customer satisfaction through clear, empathetic communication.
I’ve worked across remote/freelance customer service roles and technical support, using CRM tools to streamline workflows and handle customer requests efficiently. My background includes experience with Salesforce and Zendesk, plus day-to-day productivity with Google Workspace and MS Office.
Beyond support work, I’m pursuing a Master’s Degree in Music Therapy, and I completed an internship where I conducted sessions for neurological patients using therapeutic communication techniques. That training strengthens my empathy, adaptability, and ability to stay calm and effective when customers need help most—whether remotely or on-site.
Experience
Work history, roles, and key accomplishments
Freelance Pianist & Performer
International
Jan 2022 - Present (4 years 3 months)
Performed in multicultural environments and adapted performances in real time to build strong audience engagement.
Music Therapy Intern
Hospital de Sant Pau
Nov 2025 - Jan 2026 (2 months)
Conducted sessions for neurological patients and applied therapeutic communication techniques to support patient care.
Customer Service Representative
Medstation
Jan 2021 - Aug 2024 (3 years 7 months)
Managed high-volume customer interactions, resolving complex issues efficiently and maintaining high customer satisfaction in a remote/freelance role.
Education
Degrees, certifications, and relevant coursework
Escola Superior de Música de Catalunya
Master’s Degree in Music Therapy, Music Therapy
Pursuing a Master’s degree in Music Therapy at Escola Superior de Música de Catalunya. Program is ongoing.
Yasar University
Bachelor’s Degree in Music, Music (Jazz Piano)
Completed a Bachelor’s degree in Music with a focus on Jazz Piano at Yasar University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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