Bartu Ozoktem

I’m a Customer Support Specialist with 4+ years of experience in customer service and remote communication. I’m confident managing high-volume interactions, resolving complex issues, and maintaining strong customer satisfaction through clear, empathetic communication.

I’ve worked across remote/freelance customer service roles and technical support, using CRM tools to streamline workflows and handle customer requests efficiently. My background includes experience with Salesforce and Zendesk, plus day-to-day productivity with Google Workspace and MS Office.

Beyond support work, I’m pursuing a Master’s Degree in Music Therapy, and I completed an internship where I conducted sessions for neurological patients using therapeutic communication techniques. That training strengthens my empathy, adaptability, and ability to stay calm and effective when customers need help most—whether remotely or on-site.