Barry H

Proactively supported and safeguarded vulnerable adults, including individuals moving from homelessness to stable housing while using a trauma-informed approach. Managed complex day-to-day needs, de-escalated confrontational situations, and assisted overdosed clients by reviving with naloxone.

Identified homeless adults and provided community-based support, advocacy, and signposting to first-stage housing. Assessed medical and safeguarding needs and directed individuals to appropriate services including GP and drug services.

Delivered comprehensive recovery support for people with drug and alcohol-related issues through assessment, recovery planning, and ongoing key working. Facilitated groups and individual sessions, managed a caseload of up to 50, and completed risk assessments and reviews to maintain KPI targets.

Supported clients with low to moderate risks by managing a caseload of up to 50 and delivering brief interventions to promote recovery and safer substance use. Ran client groups, ensured harm minimisation and safety during withdrawal risk, and recorded client data in line with GDPR and safeguarding policies.

Coordinated assessments for entry into substance misuse services for clients presenting low to high risk, ensuring needs were met in a timely manner. Delivered brief interventions, supported harm minimisation and overdose/withdrawal risk management, and communicated with partner agencies including social services, probation, and hospitals.

Provided care and support to patients with drug-related problems and facilitated counselling for mild to moderate mental health concerns. Produced case studies, supported clients with perspective changes, and agreed discussion plans while encouraging engagement through active listening and empathy.

Provided front-of-house customer service, member bookings, and day-to-day cleaning to keep gym equipment sanitised and properly stored. Supported coaching by devising training plans, guiding members on correct equipment use, and maintaining safe, compliant facilities.

Delivered high-volume telephone customer service using calm, empathetic communication to resolve issues and achieve correct outcomes. Supported customers via phone, chat, email, messaging, and social media, directing enquiries to the relevant departments when needed.

Instructed martial arts classes while reinforcing discipline and ensuring combat sport rules were followed outside the gym. Delivered one-to-one training, devised training plans, and taught tactical sessions to improve clients’ coordination and balance.

Provided exceptional customer service by taking accurate orders and ensuring timely delivery of food and drinks. Prepared and presented food to hygiene standards, maintaining health and safety practices and correct storage and shelf-life checks.

Handled inbound customer calls with a friendly and professional telephone approach, answering enquiries and resolving problems under pressure. Updated customer information, checked account/payment status, and supported contract account accuracy.

Completed a Level 2 Substance and Misuse Counselling qualification (March 2019 to May 2019).

Completed a Gym Instructor Level 2 qualification from October 2016 to June 2017.

Completed a Personal Trainer Award Level 3 qualification from October 2016 to June 2017.

Completed an H.E diploma in combined studies from July 2012 to January 2014.

Completed a Level 2 qualification in Customer Service from September 2011 to July 2012.

Completed a Level 2 qualification in Business Management from July 2010 to September 2012.

Completed a Level 2 qualification in English from July 2010 to September 2011.

Completed a Level 2 qualification in Mathematics from July 2010 to September 2011.

Grade: B-D

Attended St. Boniface College High School and achieved six GCSEs with grades B-D.