Open to opportunities

Remy Dean

@remydean

Domestic Abuse First Response Practitioner at Essex Compass, supporting high-risk referrals through DASH assessments and safeguarding.

United Kingdom

Message

What I'm looking for

I'm seeking a role providing operational assistance or warm, progressive support directly to clients, ideally within the holistic women's wellness sector.

At Essex Compass, I handled sensitive calls and supported people experiencing domestic abuse, adapting my approach to help calm and reassure vulnerable or anxious individuals. During high-volume periods, I made up to 70 outbound call attempts per shift.

I completed DASH risk assessments and referrals, reviewed cases, and liaised with agencies to route high-risk cases for MARAC, ESIP, and IDVA support across Essex. I also documented client files and referral histories using encrypted databases, Cloud CRM software, and Excel, following GDPR and safeguarding requirements.

At Ventrica, I supported customers across email, phone, and live chat, logging and resolving tier-one complaints within company deadlines. My Social Sciences degree from the University of Bristol included a final independent research project for which I received a 1st Class grade.

Experience

Work history, roles, and key accomplishments

Domestic Abuse First Response Practitioner

Essex Compass

Jun 2024 - Jun 2025 (1 year)

Managed sensitive inbound and outbound calls, applying de-escalation techniques for high-crisis clients. Logged detailed client files using encrypted databases and CRM software, and completed DASH risk assessments and referrals for multi-agency support.

Crisis Intervention De escalation Active Listening Empathetic Communication Data Entry CRM Excel GDPR DASH RIC Safeguarding Case Documentation Interagency Communication

Customer Service Specialist

Ventrica

Aug 2023 - Jun 2024 (10 months)

Managed high-volume customer inquiries, complaints, and troubleshooting across email, phone, and live chat channels. Efficiently logged, tracked, and resolved tier-one complaints within strict company deadlines.

Customer Service Omni Channel Support Complaint Resolution SLA Compliance Database Management

Front of House & Guest Experience Host

Mad Dogs and Englishmen

Jan 2018 - Dec 2022 (4 years 11 months)

Delivered high-end, friendly service at an award-winning themed tea parlour and boutique bar. Managed front of house operations, guest seating, table service, and a fast-paced floor during busy shifts.

Customer Service Floor Management Attention To Detail Guest Communication

Customer Service & Hospitality Assistant

Natural Bake & Riverside

Jan 2016 - Dec 2017 (1 year 11 months)

Managed face-to-face customer interactions, till point operations, and electronic cash/card transactions using modern iOS/tablet POS interfaces. Maintained high standards of organization and presentation in a busy consumer environment.

Customer Service Point of Sale Cash Handling Organization