Open to opportunities

Barre Mohamed

@barremohamed

Message

I resolve customer issues and grow service-plan enrollments across high-volume support channels.

United States

Message

What I'm looking for

I'm seeking a remote, US-based customer service or sales role where I can resolve customer needs across phone, chat, and email while using consultative sales and account-management skills to improve retention and revenue.

At United Air Temp, I manage 150+ customer accounts across phone and digital channels, building relationships that support retention and repeat business. I handle 50–80+ inbound calls daily and schedule 20+ appointments each day through ServiceTitan.

I resolve more than 85% of issues on first contact while maintaining 100% accuracy in Salesforce updates, billing, and payment processing. Through detailed account verification, I reduced billing discrepancies by 10%.

I also use consultative sales techniques to increase service-plan enrollments by 15–25%. Previously at Gabe's, I assisted 100+ customers per shift and increased average transaction value by 10–15% through upselling and product recommendations.

I'm equipped to work remotely with reliable high-speed internet, a dedicated quiet workspace, and my own equipment. I bring experience across phone, live chat, email, CRM tools, account management, and customer-focused sales.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Account Representative

Current

United Air Temp

Dec 2019 - Present (6 years 9 months)

Manage 150+ customer accounts across phone and digital channels, increasing service plan enrollments by 15-25% and resolving 85%+ of issues on first contact. Maintain 100% CRM accuracy and reduce billing discrepancies by 10%.