Bao Chau Bui

Conducted QA/QC reviews and data analysis to improve processes and ensure project accuracy. Developed an LLM-calling web app to improve output consistency across 100+ agents and built dashboards for metrics and analysis.

Conducted data annotation, analysis, and quality assurance to support Machine Learning initiatives. Ensured compliance and correct reporting through documentation and data review using cloud computing platforms.

Managed customer records and database with a focus on data accuracy and compliance. Communicated with over 25 customers daily in multiple languages, ensuring adherence to company policies.

Reviewed and audited compliance-related documents for accuracy and completeness. Engaged with customers through calls and emails, ensuring adherence to regulatory requirements.

Managed and resolved software issues through Jira and order-related customer inquiries in French and English, handling over 50 cases daily. Processed orders and maintained over 500 customer records while ensuring compliance.

Audited over 30 loan document packages daily to ensure compliance with financial regulations. Educated the team to improve processes and provided regulatory support through phone and email correspondence.

Audited and scanned over 150 real estate packages daily for regulatory compliance. Prepared and reviewed closing packages following state requirements and generated settlement statements in compliance with lender and regulatory guidelines.

Associate's degree in Business Administration from Cypress College.

Bachelor's degree in International Business with a focus on Business Finance from California State University Fullerton, completed in September 2018.