Bankole Sewa
@bankolesewa
I deliver high-volume customer support across banking, fintech, and remote technology environments.
NigeriaWhat I'm looking for
I've supported customers across banking, fintech, and remote technology environments, resolving account, transaction, product, and technical issues through phone, email, live chat, and CRM systems.
At Alpha Intelligent Technology, I provided Zendesk, email, and live-chat support for registration, password recovery, product activation, returns, refunds, and Bluetooth device troubleshooting. I achieved a 98% Zendesk response-time result, maintained a performance score above 90%, and earned full performance bonuses.
At Access Bank, I handled more than 80 customer interactions daily, supporting account opening, BVN linkage, ATM card issuance, deposits, withdrawals, and digital banking activation while maintaining 100% compliance with KYC and banking procedures.
I've also generated qualified customer transfers through high-volume outbound calling at Call Experts, using needs assessment, objection handling, CRM documentation, and appointment scheduling to support licensed specialists.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alpha Intelligent Technology Co. Ltd.
May 2026 - Aug 2026 (3 months)
Delivered professional customer support through Zendesk, email, and live chat, resolving enquiries and guiding customers through product setup and troubleshooting. Achieved a 98% Zendesk response time and maintained a performance score above 90%.
Education
Degrees, certifications, and relevant coursework
Chrisland University
Bachelor of Science, Mass Communication
2023 - 2025
Grade: Second Class Upper
Pursued a Bachelor of Science in Mass Communication, graduating with Second Class Upper honors.
Interlink Polytechnic
Higher National Diploma, Mass Communication
2017 - 2019
Grade: Distinction
Completed a Higher National Diploma in Mass Communication with Distinction.
Interlink Polytechnic
National Diploma, Mass Communication
2014 - 2016
Grade: Distinction
Earned a National Diploma in Mass Communication with Distinction.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Bankole?
You can contact Bankole and 90k+ other talented remote workers on Himalayas.
Message BankoleGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
