At First Bank Plc, I handled inbound and outbound calls and supported 1,000+ clients with inquiries, service requests, account issues, and payments, maintaining 95% satisfaction. I also worked with internal teams on digital banking, payment, and transaction issues.
At Kimberly Ryan, I provided service to a portfolio of over 1,000 customers and helped increase self-service adoption by 50% through customer onboarding and education. Most recently, I worked as a Cold Caller at Ameriprise Financial USA, engaging prospects, addressing questions, and scheduling consultations with financial advisors.
