Open to opportunities

Balott Ramuhana

@balottramuhana

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Results-driven customer service representative with 7 years of experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service representative with over 7 years of experience in the telecom industry. My career has been marked by a commitment to enhancing customer satisfaction and achieving sales targets. I have a proven track record of resolving customer complaints efficiently, with a 95% resolution rate within 24 hours at my previous role. My ability to lead high-performing teams has resulted in a 20% increase in quarterly sales targets, showcasing my skills in team leadership and sales strategy.

Throughout my career, I have consistently met and exceeded sales goals while providing quality customer service. My experience includes managing high-volume calls and delivering effective coaching to improve team performance by 25%. I am passionate about developing team strengths and addressing weaknesses, ensuring that we not only meet but exceed customer expectations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

BALOTT RAMUHANA

Aug 2022 - Aug 2022 (0 months)

Handled customer complaints and performed basic troubleshooting of customer devices. Resolved customer complaints and provided quality customer satisfaction by answering queries about the company's products and services.

Customer Service Troubleshooting Product Knowledge Customer Satisfaction

Team Leader

Legalwise

Jun 2020 - Aug 2022 (2 years 2 months)

Led a team of 10 to achieve a 20% increase in quarterly sales targets. Achieved a 25% improvement in team performance through effective coaching and training.

Team Leadership Sales Management Coaching Performance Sales Targets

Inbound Sales Agent

Legalwise

May 2019 - Jun 2020 (1 year 1 month)

Successfully managed high-volume inbound and outbound calls, resulting in a 15% increase in first-call resolutions. Consistently met and exceeded monthly sales targets by presenting products and services effectively.

Inbound Sales Outbound Sales Sales Targets Sales Presentations

Customer Service Representative

Micro Zone Trading MTN

Jun 2018 - May 2019 (11 months)

Interacted with customers, managed inquiries, and resolved queries efficiently. Processed orders and engaged in problem-solving to ensure customer satisfaction.

Order Processing Problem Solving Technical Proficiency

Education

Degrees, certifications, and relevant coursework

Princess High School

High School Diploma, General Studies

Completed secondary education with a focus on English, Business Studies, Afrikaans, Math Literacy, and Geography. Developed foundational knowledge across various subjects.

TEFL Professional Development Institute

TEFL Certificate, English Language Teaching

Obtained a 120-hour TEFL certificate, demonstrating proficiency in teaching English as a foreign language. Acquired skills in lesson planning, classroom management, and language instruction methodologies.