Bakhta Ben dris aitichou
@bakhtabendrisaiticho
J’accompagne l’adoption SaaS et IA pour fidéliser les clients B2B.
FranceWhat I'm looking for
Chez Lefebvre Dalloz, j’ai accompagné avocats, DRH et experts-comptables dans l’adoption de solutions SaaS et de l’IA juridique GenIA-L. J’ai transformé les fonctionnalités vendues en usages concrets et gains de productivité, tout en pilotant satisfaction, rétention et renouvellements dans Salesforce.
Mon parcours chez Sofip, IBM, FARECO et La Banque Postale m’a appris à développer des comptes B2B, identifier les besoins et coordonner clients, Sales et Produit. Je crée aussi Bakhta AI, un projet de contenus digitaux autour d’un avatar IA et du personal branding.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Lefebvre Dalloz
Jun 2025 - Jan 2026 (7 months)
Accompanied lawyers, HR directors, and chartered accountants post-sale to ensure understanding, use, and adoption of SaaS solutions and GenIA-L legal AI. Identified use cases, managed engagement, satisfaction, and retention, and tracked key metrics in Salesforce.
Education
Degrees, certifications, and relevant coursework
Kedge Business School
Master II, Business
2021 - 2023
Pursued a Master II in the Programme Grandes Écoles at Kedge Business School, Marseille campus.
Université Paul Cézanne
Licence de Droit, Law
2017 - 2019
Studied law at Université Paul Cézanne, Aix-en-Provence, focusing on legal and political sciences.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
Skills
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