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@rossinasalaykai
Bilingual customer experience specialist with a passion for problem-solving.
As a dedicated Customer Experience Specialist, I thrive on delivering exceptional support and solutions to customers. My experience at Neo Financial and Xperigo has equipped me with the skills to handle inquiries efficiently, ensuring high satisfaction ratings. I excel in communication, providing timely and accurate assistance through various channels.
My bilingual abilities in French, English, and Arabic allow me to connect with a diverse clientele, enhancing their experience. I am committed to continuous improvement and learning, always seeking to understand customer needs better and provide tailored solutions. My background in finance and banking further enriches my approach to customer service, enabling me to assist clients effectively.
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Work history, roles, and key accomplishments
Neo Financial
Oct 2023 - Apr 2024 (6 months)
Delivered exceptional customer support via chat, calls, and emails, efficiently resolving inquiries. Assisted with account management, transaction troubleshooting, and platform navigation, maintaining high satisfaction ratings.
Xperigo
Mar 2023 - Sep 2023 (6 months)
Assisted customers with car breakdowns by providing tailored solutions. Supported Kia customers with account creation and educated them on subscription plans, addressing inquiries promptly and effectively.
Degrees, certifications, and relevant coursework
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