Rahul kumar

I’m a results-driven Fraud Prevention and Customer Support Specialist with 4+ years of experience in fraud detection, KYC verification, escalation handling, and technical support. I focus on problem-solving, compliance adherence, and delivering outstanding outcomes in high-pressure environments.

At TTEC, I conducted detailed fraud investigations on accounts and transactions, achieving 100% accuracy in phishing, spamming, Content Moderation, and fraud case handling. I also performed KYC verification with zero compliance breaches while adhering strictly to AML regulations.

I supported Account Takeover (ATO) investigations and implemented preventive measures to reduce risks by 15%. I handled escalations from internal and external stakeholders, and I recommended process improvements that enhanced fraud prevention efficiency and compliance.

Earlier at Concentrix, I delivered technical support with a 100% resolution rate within SLA timelines and reduced resolution times by 20% through better issue-tracking processes. As a Customer Service Associate, I maintained 100% First Call Resolution (FCR), improving CSAT by 20% and managing 90+ customer interactions daily with empathy and professionalism.