Babita Thappa
@babitathappa
I lead client operations, service delivery, and process improvements for global teams.
IndiaWhat I'm looking for
I'm leading and mentoring eight Account Managers at Alight Solutions, delivering SaaS and service-based client commitments through portfolio management, RFP support, contract reviews, onboarding, and implementations.
Previously, I led 100+ FTEs and six Team Leaders at TELUS Digital, managing workforce planning, client escalations, recovery plans, and performance governance. At Wipro, I improved customer service delivery through data-driven SLA and KPI insights, client calibrations, technology implementations, and team coaching across U.S. Health & Welfare operations.
Experience
Work history, roles, and key accomplishments
Leading and mentoring a team of 8 Account Managers in India, ensuring exceptional delivery for both SaaS and service-based clients. Managing client portfolios to consistently meet or exceed performance guarantees and contractual service commitments.
Education
Degrees, certifications, and relevant coursework
Symbiosis Center for Online Learning
Master of Business Administration, Business Administration
2022 - 2024
Pursued an MBA with a focus on business management and leadership skills.
HNB Garhwal University
Bachelor of Arts, Mass Communication
2013 - 2016
Completed a Bachelor of Arts in Mass Communication, developing skills in media and communication.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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