KK
Open to opportunities

Kumud Kundan

@kumudkundan

Results-driven Associate Manager with 13 years of operations expertise.

India
Message

What I'm looking for

I am looking for a role that fosters innovation, teamwork, and opportunities for growth.

I am a results-driven Associate Manager with over 13 years of experience in global service delivery and operations. My career has been defined by my ability to lead high-performance service teams, optimize customer support, and ensure contractual compliance while driving service quality. I have a proven track record of achieving exceptional SLA performance, maintaining quality standards, and fostering strong relationships with clients through a customer-focused approach.

Throughout my career, I have demonstrated my expertise in business transformation and operational efficiency. I excel in mentoring employees, aligning processes with new operational standards, and implementing innovative solutions that drive customer, employee, and business success. My strategic planning skills, combined with my ability to manage complex projects and lead teams, have consistently resulted in improved operational performance and enhanced customer satisfaction.

I am passionate about continuous improvement and process optimization, always striving to make operations more efficient and cost-effective. My goal is to leverage my extensive experience in global operations and service delivery to contribute to an organization that values innovation, teamwork, and excellence.

Experience

Work history, roles, and key accomplishments

SA

Principal Analyst

Sakon

Jan 2019 - Dec 2019 (11 months)

Conducted in-depth analysis to identify inefficiencies and develop solutions for operational improvements. Participated in process engineering and re-engineering efforts to enhance product and process efficiencies.

SA

Analyst

Sakon

Sep 2015 - Dec 2017 (2 years 3 months)

Conducted initial analysis of business requirements and operational strategies, contributing to project planning. Supported daily operations by tracking business requirements and ensuring adherence to operational standards.

WL

Process Associate (Bell Canada)

Wipro Ltd.

Jul 2014 - Aug 2015 (1 year 1 month)

Managed telecom accounts and service provisioning for Bell Canada, ensuring hassle-free services. Handled billing analysis, conflict resolution, and dispute management to maintain customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Assam Down Town University logoAU

Assam Down Town University

Master of Business Administration, Finance

Focused on finance, gaining expertise in financial management, investment strategies, and economic principles. Developed strong analytical and decision-making skills relevant to business operations.

VM

Vaishali Institute of Business & Rural Management-Muzaffarpur

Bachelor of Business Administration, Finance

Specialized in finance, covering foundational business concepts and financial theories. Acquired knowledge in areas such as accounting, corporate finance, and market analysis.

Tech stack

Software and tools used professionally

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