Open to opportunities

Hima K

@himak

Message

I streamline global customer operations, onboarding, and retention across international accounts.

India

Message

What I'm looking for

I'm looking to lead global operations and customer success initiatives where I can improve onboarding, service delivery, retention, and cross-functional execution through data-driven process design.

At Growing Stars Infotech, I lead operational success and service delivery for approximately 150 international accounts across the US, Canada, UK, and Australia, sustaining 95%+ client retention. I partner with Product Development and Engineering on platform rollouts and onboarding, achieving 98% completion within SLAs.

I've redesigned workflows to improve delivery timelines by 25%, built SOPs and escalation playbooks that increased compliance by 30%, and turned platform data into executive dashboards that reduced churn by 20%. I also streamlined onboarding for 50+ global accounts and managed critical stakeholder escalations with a 92%+ first-contact resolution rate.

Experience

Work history, roles, and key accomplishments

Current

Senior Student Success & Operations Manager

Current

Growing Stars Infotech

Jan 2022 - Present (4 years 7 months)

Spearheaded operational success and service delivery frameworks for ~150 high-value international accounts, maintaining a 95%+ client retention rate. Audited KPIs and operational metrics to identify delivery bottlenecks, executing strategic process overhauls that improved delivery timelines by 25%.

Process Improvement Global Service Delivery Governance SOP Standardization and Playbooks Strategic Account Management

Student Success Manager

Growing Stars Infotech

Jan 2022 - Dec 2022 (11 months)

Streamlined end-to-end customer onboarding workflows for 50+ specialized global accounts, reducing new user ramp-up time by 20%. Functioned as the primary escalation point for complex stakeholder issues, maintaining a 92%+ First-Contact Resolution (FCR) rate for critical tickets.