Babel Deriada
@babelderiada
Technical Support and Sales professional with 3+ years driving KPIs through customer service and troubleshooting.
PhilippinesWhat I'm looking for
I’m a reliable, goal-driven customer support and technical support professional with 3+ years of BPO experience across telecommunications, finance, sales, and retail. I’m known for resolving customer issues efficiently, meeting quality standards, and consistently performing against KPI targets for customer satisfaction and sales.
I also bring Social Media Manager (VA) experience, supporting online growth through content creation, scheduling, engagement, and analytics monitoring. I adapt quickly, stay detail-oriented, and enjoy troubleshooting while pursuing upselling and cross-selling opportunities in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Provided technical support for telecommunications products and services, resolving customer issues while meeting quality standards. Performed upselling and cross-selling to meet revenue targets and KPIs for customer satisfaction and sales performance.
Customer Service & Finance
Ubiquity Global Service
Jan 2023 - Jan 2025 (2 years)
Handled account inquiries, billing concerns, and financial transactions while ensuring compliance with company and regulatory policies. Delivered professional, empathetic customer support while maintaining high accuracy and confidentiality.
Social Media Manager (VA)
OnlyFans
Jan 2023 - Present (3 years 5 months)
Managed social media content creation, scheduling, and engagement to support online growth. Monitored analytics and trends, applying basic SEO and platform optimization to improve audience growth.
Sales Rep & Order Entry
IQor Ph
Jan 2023 - Present (3 years 5 months)
Managed customer interactions for a seasonal retail and sales account by promoting products, explaining features, and closing sales. Achieved daily sales targets while following retail and sales KPIs in a high-volume environment.
Supported customers with telecom services, connectivity issues, and account concerns through technical troubleshooting. Drove sales by meeting sales goals through upselling and value-based recommendations in a fast-paced call center environment.
Education
Degrees, certifications, and relevant coursework
Negros Occidental Learning Institute and Training Center
National Certificate, Contact Center Service
2022 - 2023
Earned a National Certificate in Contact Center Service at Negros Occidental Learning Institute and Training Center from 2022 to 2023.
VMA Global College and Training Center
National Certificate, Cookery
2016 - 2017
Completed a National Certificate in Cookery at VMA Global College and Training Center from 2016 to 2017.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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